Total Quality - Key Terms and Concepts

This A-to-Z compendium of total quality concepts, terms and acronyms helps business professionals to quickly grasp vital concepts and improve their quality vocabulary. Readers get definitions of over 600 terms, including: statistical process control, quality assurance, continuous improvement, JIT, MRP, MRPII, policy deployment, and Hoshin planning and design of experiments. More than a dictionary, this book contains brief biographies of the quality gurus, dozens of illustrations and charts to help readers visualize important problem-solving tools, and cross-references to make related terms easier to look up.
Content:
• Front Matter
Introduction
• Table of Contents
ABC to average outgoing quality (AOQ)
backflushing to business processes
c-chart to cycle time
D-chrt to duty cycle
economic order quantity (EOQ) to extrapolation planning
facilitation to FURSAP measures
GAAP to growth rate analysis
Hawthorne effect to hypothesis
imperfection to isolated peak distribution
JIT to just-in-time (JIT) manufacturing
kaizentokutosis
latent defects to LSL
machine shopto multivariate charts
N to np-chart
objective to ownership
p-chart to push systems
QA to quick-change devices
R chart to run chart
s-chart to synchronous production
tactical metrics to tweaking
u-chart to USL
value to voice of the customer
WANs to world-class manufacturing
X, R chart to X chart
yield to yield
Z score to zero defects